Posted By
Joyline Dsouza
Associate Talent Acquisition at Crimson Interactive Pvt. Ltd
Last Login: 10 February 2021
114
JOB VIEWS
28
APPLICATIONS
1
RECRUITER ACTIONS
Posted in
Banking & Finance
Job Code
890762
Crimson Interactive - Collections Manager
Job Description :
- This role involves communicating with potential and existing clients over email to assist in their payments, sending timely invoices, identifying/matching payments, and building relationships with clients.
- Understand client requirements and solve payment related issues with the assistance of the client servicing team and Japanese colleagues.
- Pre-requisites/Key characteristics and skills required:
The characteristics/skills that such a person will have to demonstrate are as follows :
- Technical skills
- Knowledge of MS Word and PowerPoint
- Advanced knowledge of MS Excel
- Good typing speed
- Excellent written English skills
Abilities :
- Ability to work with numbers comfortably
- Ability to gain an understanding of external systems related to payments
- Ability to multi-task without losing focus
- Ability to prioritize tasks at hand based on the client's urgency levels
- Ability to identify and solve potential issues/problem areas that clients may have
- Ability to suggest service or process improvements
- Ability to work independently and responsibly with minimum supervision
- Ability to plan projects and execute them within a strict deadline
- Ability to meet the team as well as individual deadlines
- Ability to pre-empt certain concerning the situation and take corrective actions beforehand
- Ability to research client history well and be well-informed
- Ability to understand client perspective related to payments and meeting all requests; in turn contributing to an increase in client volume.
Soft skills :
- Good communication skills
- Good attention to detail
- Good concentration and focus
- Good analytical skills
- Good planning and organizing skills
- Good time management and scheduling skills
- Good project management skills
Skills :
- Experience of minimum 5-6 years in Account Receivable / Collection - Mandatory
- Team Management experience of 2 years minimum - Mandatory
- Microsoft Excel skills such as vlookup, sumif, index, and other formulae - Mandatory
- Go-Getter and can handle things independently - Mandatory
- Good Academic & very good with numbers/calculation (minimum 1st class) - Mandatory
Job characteristics (List of Duties or Tasks Performed) :
- In Japan, their payment procedures and documents are important deciding factors while choosing a service. We follow unique payment procedures and documents to ensure our clients find it easy to use our service.
As an Assistant Manager, you need to have:
Communication :
- Responsible for managing email communication regarding payments - externally with clients and internally within the organization. Responsible for maintaining open communication channels with team members and internal stakeholders.
Payment collection :
- Experience in collection-related activities. Record and manage the collection of payments through bank and credit cards. Also follow-up for payments by sending reminders. Clear suspense accounts. Regularly update the debtor's lists and target zero bad debts.
Team management :
- Experience in managing a team of the span of around 3-4 people. Manage a team that takes care of client communication for payment related queries, collections, account receivables.
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Posted By
Joyline Dsouza
Associate Talent Acquisition at Crimson Interactive Pvt. Ltd
Last Login: 10 February 2021
114
JOB VIEWS
28
APPLICATIONS
1
RECRUITER ACTIONS
Posted in
Banking & Finance
Job Code
890762