CrewScale - Account Manager

Roles and Responsibilities :

- Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs

- Provide timely and thoughtful responses to client questions and requests

- Please don't confuse this with sales profile, here you would be working very closely with existing clients or newly acquired and will be responsible to bring maximum open positions from their end

- Serving as the internal voice of the customer and advocate for your clients' needs and also provide feedback to the internal teams for improvements

- Working closely with the delivery team to on board and maintain client relationship while having track of all progress and deadlines

- Identifying new positions at clients end and getting those requirements from the existing clients

- Ability to proactively identify and solve any issues that could affect customer satisfaction or retention.

- Take ownership of customer accounts and closely work with hiring/delivery team and manage their onboarding, success, and retention.

- Study competition to find new ways to retain customers

- Should have experience in handling accounts like Unicorns or start-up

Location - Remote