Credvest - Customer Relationship Manager

Key Responsibility Areas:

- Building and maintaining profitable relationships with key customers.

- Overseeing the relationship with customers handled by your team.

- Resolving customer complaints quickly and efficiently.

- Managing customer communication with the clients after sales.

- Resolve customer issues - When you find customers with problems, CRM attempts to resolve their concerns as quickly as possible

Experience & Qualifications:

- Post graduate

- Linguistic knowledge: Bi-lingual/ multi-lingual skills will be an added advantage

- Ownership: You understand the importance of the contribution in your role and take responsibility for results delivered (or not)

- Interpersonal skills: strong at building effective relationships with stakeholders at all levels

- Proactive & accountable: takes initiative and works effectively on their own, without much supervision

- Solution-focused: You like being part of the solution and not the problem

- Commitment: Appreciate time, highly organized, can identify and focus on priorities and deliver to deadline

- Collaboration: A natural team player, enthusiastic and Quick Learner

- Adept at using workplace productivity tools like Office365/Google Workspace