CredR - Manager - BPO Quality

Quality manager - BPO (CredR)

CredR is looking for a dynamic Quality manager for the BPO process. The person is responsible for creating quality parameters and managing the overall quality process.

- Responsible for creating and managing overall quality process

- Suggest and implement proactive methodologies of issue identification and resolution

- Design & develop quality parameters (need identification to feedback and follow through) in consultation with the training teams

- Ensure uniform quality of feedback is delivered by all QAs in line with business requirement

- Ensure - 0- Non-Compliances in all Internal and external audits

- Provide quality floor support, feedback, refresher and corrective training, as and when required

Desired Skills:

- 4+ years experience in quality assurance team in BPO set up

- Entrepreneurial mindset is a must.

- Excellent communication skills.

- Good people management skills

- Excellent Analytical Skills / Quantitative skills

- Expert in Data Handling / data interpretation

- Process Oriented and Adept at Planning and Decision making