- Actively monitor the cases come in booking ops queue and help achieve maximum conversion. - Operations queue management and lead allocation. - Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents. - Actively manage email agents productivity and adherence by using real time reporting and monitoring of email queue, as well as coaching and supporting the agents. - Managing customer escalations. - Coordinate with partner teams and reduce the blockers in converting cases. - Work closely with tech team in resolving any issues. - Responsible for entering data for email and phone metrics into the Operations Dashboard and reporting service level gaps to Workforce/People Manager. - Assist with escalated phone calls/emails/cases and respond to the Specialists needs in a professional, timely manner. - Meet with Leadership Team monthly to discuss issues, team performance and metrics. - Identify process improvements, current trends (issue and volumes), and training opportunities. . - Report to Manager any system outages, personnel issues or areas of concern in a timely manner. - Conduct 1:1s and Key Objectives with Management Team (Seniors), and assist with individual development. - Conduct standup meetings daily to ensure Management Team understands primary focus for that day and provides any company updates. - Present weekly/monthly reports with leadership team and track performance.

Hyderabad

CreditVidya.com - Lead - Lending Operations   

CreditVidya.com - Lead - Lending Operations    ,Job Description for CreditVidya.com - Lead - Lending Operations    in CreditVidya in  Hyderabad for (6-10) years of experience. Apply Now!

Job Description for CreditVidya.com - Lead - Lending Operations    in CreditVidya in  Hyderabad for (6-10) years of experience. Apply Now!