Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be global effort employing over 45,000 people in 50 countries. With new leadership, a new strategy and a new streamlined global organization, we are set for growth. We partner across business, division and regions to create innovative solutions to meet the needs of our clients and to help our employees grow. It is high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together. - Business Application Owner for Oracle Service Cloud Solution, having the overall ownership of the application, covering both, ongoing maintenance as well as strategic improvement - Responsibility for the definition of the applications- strategy, definition of a development roadmap, as well as the implementation of the roadmap - Ongoing maintenance of the application, ensuring stable operations, alignment to Oracle/CS release schedule and monitoring of license consumption - Responsible for collecting change opportunities from key users, handling Change Requests for potential improvements, sounding and prioritizing the requests - Crafting solutions, testing and implementing changes in Oracle Service Cloud, including the configuration and own improvement of changes - Product Configuration and Business Process Implementation - Training for Business and IT teams on Service Cloud - You have 5+ years of application ownership / improvement / maintenance experience in Oracle Service Cloud - You have hands on Experience with Oracle Service Cloud, covering the CRM, Oracle Knowledge (Advanced) and portal functionalities - You have experience in Oracle Service Cloud in implementing customer experience solutions - You have the ability to design architecture for Complex Business Processes, Evaluate Implementation Feasibility and Risks - You have experience of handling Complex Workflows - You have System Administration & Implementation experience Oracle Service Cloud based solutions - You have strong Techno-Functional knowledge of Oracle Service Cloud - You have should have worked on various integrations involving Right Now-OPA - You have experience in capacity of project management, including all aspects of process development and execution and familiarity with project management methodology such as Lean Six Sigma, would be an advantage - You have good communication skills (oral, written and presentation), partner management skills, able to build relationships across diverse groups in different locations - You have high degree of structure and self-organization, deadline focused, strong analytical approach to problem solving skills, able to inspire change as well as manage conflicts

Pune

Credit Suisse - AVP - Business Application Owner - Oracle Service Cloud Solution 

Credit Suisse - AVP - Business Application Owner - Oracle Service Cloud Solution  ,Job Description for Credit Suisse - AVP - Business Application Owner - Oracle Service Cloud Solution  in Credit Suisse in  Pune for (10-15) years of experience. Apply Now!

Job Description for Credit Suisse - AVP - Business Application Owner - Oracle Service Cloud Solution  in Credit Suisse in  Pune for (10-15) years of experience. Apply Now!