Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients- and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together. - Manage workload through equal and efficient distribution. - Ensure adherence to all operational targets i.e., CSAT, SLA and internal quality - Analyse the reasons for errors and ensure timely action. Perform detailed RCA with strong preventive controls. - Ensure efficient internal controls through 4-eye check, SOX checks, trainee performance review and issue log analysis - Regular review with stakeholders with data. - Must ensure zero escalation. - Drive continuous improvement. - Establish synergy across work streams which have direct upstream or downstream link to his/her primary work stream - People Management: Conflict management, internal assessments, leave planning (adherence to banks guidelines), Contain attrition and Coaching - Regular performance review. Highlight to immediate Line Manager of any potential issues. - Must understand Banking industry. Or thorough knowledge of KPO. - 7-11 years of work experience - Should possess strong process knowledge of HR processes - Prior experience in handling teams preferably in banking or HR space - Excellent knowledge of Excel - Strong analytical approach to collate data, draw inference and present with recommendations along with action plan - Open to working in all shifts - Strong feedback skills - Self-driven - Ability to plan and organize - Able to logically prioritize tasks and work schedules in advance - Manages own time by concentrating on key tasks - Ensures processes and control are aligned to established procedure ( SOP's ), protocols - Has a good understanding of the business and demonstrates a clear knowledge of the interconnection between different processes - Understands basic business vocabulary/HR glossary - Is able to suggest potential improvements in productivity/efficiency in processes - Preventive than reactive - Solution oriented Six Sigma certified

Pune

Credit Suisse - Assistant Vice President - Human Resource Service Center 

Credit Suisse - Assistant Vice President - Human Resource Service Center  ,Job Description for Credit Suisse - Assistant Vice President - Human Resource Service Center  in Credit Suisse in  Pune for (8-12) years of experience. Apply Now!

Job Description for Credit Suisse - Assistant Vice President - Human Resource Service Center  in Credit Suisse in  Pune for (8-12) years of experience. Apply Now!