Overview:
To ensure, manage credit and the collection of outstanding debt from customers in a timely and professional manner.
- Evaluate customers credit worthiness to support the sales process
- Perform customer account reconciliation when required
- Perform AR to GL reconciliation where not automatically performed within an integrated system
- Ensure collection systems are maintained efficiently and accurately
- Support other departments for swift resolution of queries
- Escalate problem collections to superiors and sales force as appropriate
- Advise withdrawal of credit facilities to customers who have exceeded pre-determined credit limit without timely payments.
- Ensure that the customer is clearly made aware company's payment policy and invoicing procedures during signing up of the agreement.
- To ensure the resolution of invoice related queries and complaints from customers in a timely and professional manner.
- Approve credit notes when appropriate and within a timely manner
- Process customer claims on a timely manner.
- Identify recurring queries and implement corrective action
- Ensure completeness of query logging and reporting in accordance with company policy
- Escalate queries to superiors as appropriate
- Ensure query systems are maintained efficiently and accurately
Administration :
- To ensure, and monitor the timely delivery of invoices
- Ledger review to be done to ensure that there are no old outstanding lying un-resolved
- To visit the branches on regular basis, and hold meetings with the credit control teams
- To ensure the proper and timely input/updating of systems.
Reporting :
- Generation of weekly and monthly reports to know the collections, and status of debts and to keep a track of collections.
- To provide necessary data to management on debts and customer queries.
- To attend any other special assignment as and when required by the management.
- Departmental and cross-functional process improvement
- To cross-functionally analyze, agree, implement and monitor credit control processes and activities in order to continuously action issues and improve efficiency and effectiveness.
- Create and maintain a close working relationship with sales force regarding activities that impact the collection department
- Monitoring quality, efficiency and risk to ensure controls are effectively in place and implementing corrective actions where appropriate.
- Analyze debt structure and portfolio and improve credit approach in line with the credit policies guidelines per customer segment.
- Provide performance management reports to the leadership team
- Conduct regular group review meetings with Leaders to assess team performance and progress against business plans.
- Promote the corporate values through active participation in the corporate initiatives.
- Comply with all Company related policies, procedures and legal requirements
Essential Qualifications :
- Master's degree in Finance or related discipline.
- 10-12 years of experience in Manufacturing Industry.
- Strong understanding of Process, Risk and Control and experience
- Good oral communication skills and strong written communication
- Attention to detail & critical deadlines
- Sound knowledge of MS Office especially Excel and PowerPoint
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