Credit Manager - Banking/NBFC/Financial Sector

We are looking for a Credit Manager to create and nurture long-term relationships with customers. Candidate will resolve any issues that arise to ensure customers are satisfied with our services. In this role; candidate should be an excellent communicator who's able to grasp customer needs and brainstorm ways to fulfil them. If they also have a background in customer service and has knowledge of our industry, then they are a fit.

- Candidates goal will be to help us safeguard our revenue and retain customers.

- 5+ years of experience as Credit Manager (only from Banking/NBFCs/Financial Sectors)

- Proven track record of meeting and exceeding targets

- Build relationships with key employees among customers

- Create plans to address clients' business needs

- Advise clients on creating profitable processes

- Schedule regular meetings with customers to ensure they are satisfied

- Act as point of contact for complaints and escalate issues as appropriate

- Help sales team up-sell or cross-sell services and products

- Ensure both the company and clients adhere to contract terms

- Study competition to find new ways to retain customers

- Set sales and revenue targets and work diligently to meet them

- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers' needs

- Collection recovery experience will not be considered.