Credit Manager - Bank

BASIC INFORMATION :

Job Code : Cost Center

Job Title : Credit Manager

Functional Title : Manager/Senior Manager

Grade : Manager/Senior Manager

Management Band : Junior / Middle Management

Business Unit : Risk Management

Division : Retail Banking Risk

Department : Mortgage Credit Location Mumbai

Reporting to : VP/Senior Vice President

No. of Direct Reports : NA

ROLE SUMMARY :

The Incumbent will be responsible for ensuring underwriting of mortgage loan applications including various activities of credit like Login, Data entry, Field investigation, Personal Discussion with client, Legal and technical report analysis with due adherence of various applicable guidelines within the reasonable & faster turnaround time.

KEY RESPONSIBILITIES/ ACCOUNTABILITIES :

Strategic/ Managerial Responsibilities :

- Underwriting of Mortgage Loan applications

- Cost Rationalization, Data Quality Improvement

- TAT Improvement, monitoring and reduction in TAT as an ongoing activity

- Conduct trainings for various stakeholders

Core Responsibilities :

- End to end managing of Mortgage loan applications i.e. from Login, DE to Underwriting, PDD/OTC management

- FI Agency management and reduction of TAT of FI agencies

- PD Agency empanelment & management

- Efficiency building and productivity enhancement.

- Maintaining MIS for various activities done by stakeholders to check efficiency and productivity

People Management or Self-Management Responsibilities -:

- Active participation in related discussions with business, credit, operations, policy etc.

- Client visits and regular interactions with various stakeholders.

- Self-driven, goal oriented & dynamic in nature.

Risk and Internal Control Responsibilities :

- Identify the gaps in the existing process/policies& highlights to the Senior Management

- Underwriting of files with due diligence, lesser TAT and better quality

- PDD/OTC Management

KEY INTERACTIONS :

Key Internal Interactions Purpose of Interaction :

Retail Risk Team :

- Discussion with policy, process, business, RCU and Operations team on various applicable points to ensure smooth and quick decisioning of loan applications.

Key External Interactions Purpose of Interaction :

- Vendor PD agency, FI agency on various check points which are important for credit point of view

- Discussion with Technical/legal teams on reports given on proposed property.

- Customer Client Visits to understand the business profile, scale, end use of funds etc.

KNOWLEDGE & EXPERIENCE :

Minimum Qualifications : B.Com

Professional Certifications : Preferably CA

Language Skills : Local Language , English, Hindi

EXPERIENCE :

- Years of Experience - 2 to 3 years of relevant experience preferably from banks.

- Nature of Experience : Well versed with credit underwriting of Mortgage files i.e. Home loan and LAP

- Networking with peers in competition.

- Should exhibit strategic approach towards resolution of any issues

- Strong communication and co-ordination skills.

COMPETENCIES & KEY PERFORMANCE INDICATORS :

- Thorough understanding of Mortgage Loan policy& Process and regulatory guidelines

Core Competencies :

- Customer Focus : Listens to and demonstrates an understanding of customers' stated needs

- Delivers customer value through timely and quality execution

- Develops an understanding of problems and employs existing or new methods to find solutions

- Professional Entrepreneurship : Takes proactive and constructive action at work with little or no direction from others

- Displays responsibility for problems, initiatives and tasks that lie within the domain of own role

- Drive for Results : Seeks to understand the rationale for key decisions and understands implications for own role/ actions

- Displays a sense of urgency to deliver outcomes as per stated timelines

- Reacts to challenges by displaying an optimistic demeanor

- Influence and Impact : Uses simple persuasion techniques to achieve the desired result / action / commitment from others

- Responds to stated requirements of internal/ external stakeholders by keeping a solution oriented mindset

- Quality Focus : Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work

- Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement

Leadership Competencies :

- Lead the way : Displays awareness and understanding of the external environment relevant to own area of work and is able to assess their impact on the business in which he operates

- Translates the Bank's vision to own sphere of work and defines plan for achievement of the growth and scale objectives

- Actively seeks, identifies and promotes opportunities to try out new ideas

- Frequently communicates the organizational strategy and energizes employees within own region to realize Bank objectives and live the brand

- Lead and Develop people : Sets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability and rewarding high performance

- Enables empowerment by assigning clear challenging tasks with definitive accountabilities, resources and authority

- Coaches and mentors employees to develop required skills, provides developmental tools and provides continuous feedback and support

- Enables Change : Displays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approaches

- Cascades the vision for change, and leads required transformation in structure, processes and capability to ensure a smooth transition

- Encourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxiety

TECHNICAL COMPETENCIES :

- Good working knowledge of MS office including MS Excel