14/12 Team HR
HR at CrediMe

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CrediMe - Collections Manager (4-6 yrs)

Bangalore Job Code: 872696

About Us:

CrediMe is a super exciting fintech company! We have built an awesome, state of the art lending platform for Personal Loans which can approve and disburse loans within 2 minutes. We are a team of over 100 people and have built a hard-working, fun-loving and meritocratic culture. We are innovating and disrupting the industry and generating a lot of value for our customers and are gaining tremendous traction everyday. CrediMe has been started by a serial entrepreneur who has studied at Yale University USA (Ivy League) and worked at Amazon.com USA. The management team includes graduates of schools like Yale and ISB who have worked at top companies such as Amazon, PwC, KPMG, Fullerton and others. The company is funded and doesn't need to raise any more capital.

We are innovating at a fast pace and developing new advanced products. We offer a challenging and fun work environment with a lot of opportunities for growth.

Reporting: To the CEO currently & To the Head of Collections / Operations in near future

Highlights of the Role:

- Opportunity to work directly with the CEO & senior management on various initiatives

- Cross-functional collaboration with various teams

- Opportunity for quick advancement in career

Personality Traits:

- Dynamic and Pro-active

- Fast Paced

- Bias for Action

- Desire to make an Impact on Positive Customer Experience

- Ability to work independently without supervision

- Strong work ethic

Role:

- Leading Bangalore based Collections team having team size of approx. 60 to 100 people, which works with borrowers to drive collections

- Focus on maximizing collections and providing coaching and mentoring to a passionate team that cares deeply about each customer

Your responsibilities will include but are not limited to :

- Managing and mentoring a growing collections team by optimizing multi-channel communication tools and campaigns focused on increasing collections rate

- Ensuring disciplined use of internal systems while tapping into the creativity of the team for continuous improvement

- Be Data Centric and analyse the data on regular basis to drive improvements of the team and collection process

- Providing customer insights that form the basis for growing our product portfolio and driving process innovation

- Focusing on continuous improvement in conversion through automation, training, and cross-functional collaboration

- Meeting targets and managing entire customer lifecycle

Required Qualifications & Skills:

- 4+ years of Collections experience in financial services (consumer credit or marketplace lending platforms) and 4+ years of team management / leadership experience

- Demonstrated success leading a team in a fast paced setting, managing SLAs across multiple channels, and achieving goals

- Tech savvy and data-driven to help shape a multi-channel collections experience and drive results

- Extensive experience in process improvement through automation and tech-enabled tools

- Exceptional leadership skills and ability to relate to people with varied backgrounds and career ambitions navigating an ever-changing environment

- Strong interpersonal skills with demonstrated ability to work cross-functionally in a highly collaborative environment

- Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences

- Excellent work ethic with result-driven attitude

- Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines with a high degree of autonomy

Women-friendly workplace:

Maternity and Paternity Benefits

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