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19/03 Rekha Singh
Senior Manager - HR at Creationist Technovation Pvt Ltd

Views:181 Applications:58 Rec. Actions:Recruiter Actions:0

Creationist Technovations - Manager - Customer Support (6-8 yrs)

Gurgaon/Gurugram Job Code: 904992

Responsibilities

- Improve customer service experience, create engaged customers and facilitate organic growth

- Take ownership of customers issues and follow problems through to resolution

- Set a clear mission and deploy strategies focused towards that mission

- Develop service procedures, policies and standards

- Keep accurate records and document customer service actions and discussions

- Analyse statistics and compile accurate reports

- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

- Keep ahead of industry's developments and apply best practices to areas of improvement

- Control resources and utilize assets to achieve qualitative and quantitative targets

- Adhere to and manage the approved budget

- Maintain an orderly workflow according to priorities

Requirements

- Proven working experience as a Customer Service Manager.

- Experience in providing customer service support

- Excellent knowledge of management methods and techniques, SLA, Quality Parameters & Guidelines

- Proficiency in English

- Working knowledge of customer service software, databases and tools

- Awareness of industry's latest technology trends and applications

- Ability to think strategically and to lead

- Strong client-facing and communication skills

- Advanced troubleshooting and multi-tasking skills

- Customer service orientation


Salary offered: 8-10LPA

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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