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22/07 Anshul Chaudhary
HR at CPA Global

Views:184 Applications:100 Rec. Actions:Recruiter Actions:29

CPA Global - Manager - Operations (7-9 yrs)

Noida Job Code: 835493

Manager - Operations

Main Accountabilities :

- People management. Ensure absenteeism and attrition are within the threshold

- Compliance to SLAs '

- Client and internal stakeholder management - Monthly/Quarterly/Annual performance management

- Lead process improvement initiatives

- Conducts refresher trainings, one to one sessions, coach & mentor at the team/individual level

- Driving Lean & Kaizen initiatives to identify and remove NVA

- Engage/Motivate team to scale greater heights

- Create/Assist in documentation of procedure manuals

Other Responsibilities :

- Communicate effectively at all levels and build relationships with internal/external customers

- Capacity utilization & workforce planning / prioritization - Deployment / implementation of quality tools, process / risk management and identification techniques, preparation and implementation of mitigation plans

- Making the necessary reports/ dashboards for the internal & external clients

- Analyzing budgeted time for all the transactions to gauge individual / team efficiency / productivity

Eligibility Criteria :

- Regular Graduates/Post Graduates with 60% marks in 10th, 12th & graduation

- Relevant Experience: 5-7 years in Team handling

- Excellent written & verbal communication skills

- Business Understanding: Expert of IP industry, related laws and processes will be preferred

Skills/ Competencies :

- Good interpersonal skills

- Excellent communication skills (written and verbal)

- Quantitative and analytical bent of mind

- Ability to work in tight deadlines and manage deliverable

- Good problem solving skills

- Should be flexible and ready to embrace change

Women-friendly workplace:

Maternity and Paternity Benefits

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