Covalensedigital - Client Partner/Account Manager

Role:Client Partner / Account Manager

Location- Bangalore preferred.

RESPONSIBILITIES:

- Develop and Maintain Good Relationships with CxO Layer, all stakeholders from the customer end

- Build a Strong Relationship with Delivery stakeholders

- Work closely with solution Engineering Team as required

- Create positive Team Environment for Improving Collaboration & Productivity

- Collaborate and become the bridge b/w customer and delivery managers/ project managers/ anchor tenants in maintaining customer success levels at higher percentage.

- Customer Satisfaction/success (CSAT scores) must be good. More than 80% score must be achieved.

- Conduct monthly governance meetings with customers involving Sales & other key stakeholders for keeping all accounts in a green state all times.

- Lead Weekly Account Review Meetings and provide clarity on all aspects of Account Management

- Publish Quarterly / Half-Yearly & Yearly Achievements to Covalensedigital Leadership Team.

- Meet or Exceed Account growth by 20-25% YoY

- Identify areas of Growth and prepare a Sales roadmap for 4 quarters in advance

- Improve the overall profit margins by 2 to 5% YOY, per account

- Collaboration and contribution towards the growth of the organization