Country Service Manager - Auto

1. Country Manager for Service

- Handle Pre & Post Sales activities

- Developing & executing effective service plans

- Customer Service and management-Product and Customer feedback

- Ensure SKD & CKD assembly as per standards

- Business Development-Service Network of distributor

- Distributor Management

- Deployment of service SOPs & proper infrastructure of channel partners

- Conceptualizing & implementing/ organizing service promotional campaigns

- Service Systems & processes development

- Service channel development & management

- Warranty & failed part management

- Spare parts Management

- Training & Development

Key deliverables:

Network Expansion/ Development - Service & Spares

Trainings

Technical/ Functional:

Good Technical skills : Ability to handle product related technical issues

Understanding of service management & development

Behavioral:

- Analytical Skills.

- Communication Skills.

- Influencing Skills.

- Leadership Skills.