Country Manager - Telesales - B2B & B2C - Telecom

Designation Title: Country Manager-Tele-sales (b2B & b2C)

Reporting to: Business Head

Salary: 25000 USD - 28000 USD /Year

Nationality: #Sri Lanka - Colombo

No. Of Subordinates: Direct Reports: 1-3; HeadCount: 15-40

Regions Handled: Sri Lanka - Colombo (Work Location - Colombo)

Education: Graduate in any specialization with MBA preferably from a reputed institute,

Experience: 10 - 12 years experience in b2bsales, b2csales sales and operations management (out of which a minimum experience of 4-6 years in a managerial capacity is required).

Preferable Industry: Extensive experience in Tele-sales preferably to #banking, #Insurance, #Telecom, #E-commerce, #Consumer Internet or #Hospitality domain

Job Role :

- The Country Manager is responsible to develop Company business in Sri Lanka, revenue growth and ensuring profitability.

- The incumbent is also responsible for Role Overview managing overall operations, recruiting staff, creating budgets, helping in understanding the region and thereby developing products/services for the local market.

- The role holder will also act as a liaison between the Indian HQ/Corporate and local operations in Bangladesh.

- Manage every aspect of our newly expanding operation in-country

- Recruit the very best talent in this new market

- Negotiate with vendors and service providers

- Drive high-performance culture among front line staff deployed - Telesales,

Key Responsibilities:

- Customer Service and Field Operations team

- Meeting Business Goals for the Region

- Reviewing the performance of the team, driving key metrics like - Sales

- Volume, Revenue/Individual, Employee Churn, Call Quality, and other input parameters in a sales & service driven business Skill and Competencies

Education and Experience:

- Synthesize monthly, quarterly, and annual reports on progress and development

- Responsible for optimal capacitation of the centre and work with HR to get the right talent on board

- Collaborate with the corporate leadership team to strategize how best to roll out the product line

- Ensures adherence to organization policies by self and team

- Actively participate/contribute to continuous improvement projects

- Ensure good work environment and infrastructure is provided to associates - in line with local statutory requirements and industry standards

Functional :

- Business Knowledge & Operations Management experience

- Strong affinity for Business development and sales

- Customer Centric Mindset

- Data Orientation - Create, Analyse and Make decisions based on data

- Good proficiency in - English and Regional

- Self-starter and should be able to proceed with minimal supervision

- Good experience of growing and scaling a start-up environment.

- Process Monitoring and adherence to process/effective controls

- Sound experience in MS-Office - Excel, PowerPoint and Word

Behavioural :

- Excellent verbal and written communication skills.

- Attention to detail

- Strong Leadership and team handling skills

- Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences.

- Ability to work with ambiguity and find meaningful solutions

- Have experience of growing and scaling a start-up environment

- Good understanding of local laws (People, Organisation, Compliance)

- Good understanding of the digital landscape, and enjoys building and nurturing a team from the ground