Country Manager/Area Service Manager - Automobile

- Prepare an annual business plan and drive sales for the territory

- Understanding of competition, customer and market requirement to develop overall entry strategy to drive sales and enhance service support

- Growing the existing markets by liasioning with Institutions, corporates and maybe government agencies in target markets

- To ensure Mahindra robust Sales processes & standards are implemented with Distributors and dealers.

- Develop channel in countries of operation by identifying strategic locations for channel development and market representation

- To ensure customer and distributor- Manpower capability building by imparting customised training programs

- Establish service infrastructure, systems and processes at distributors to strengthen service network in the Region

- Troubleshooting and addressing field issues through physical involvement at site, Product Concern resolution, Technical support to distributors. At the backend taking up internally for corrective action

- Administer warranty policy, analyze data and take up with plant Quality, product support team manufacturing for quick resolution.

- Build strong relationship with Customer, service team and distributors to ensure Customer Satisfaction and drive CAPs scores