Country HR Head - BPM/BPO

Position Overview

Reporting to the Chief Human Resources Officer, the Head of HR - India will provide HR leadership through a phase of high growth and transformation. The position will manage the India HR team responsible for recruitment, learning & development, and engagement. In addition, this role will play a critical role in developing the short- and long-term HR strategy to ensure the HR organization is equipped to support a growing organization. The successful candidate will be able to work in a fast-paced environment and be both a strategic and hands-on leader. This role is expected to identify problems and drive appropriate solutions through project implementation enhancing the HR function's effectiveness. This role will work closely with Operations leaders, support functions, and global business partners. A sharp analytical mind, business acumen, and strong work ethic are essential for this role.

Key Responsibilities

- Serve as a trusted and strategic advisor to the India Operations teams, providing practical HR advice on a wide range of matters that will drive revenue, improve retention, cultivate inclusion and diversity, increase employee satisfaction, and build a high-performance and engaging environment.

- Contribute to the HR strategy globally while carrying out strategy execution throughout India.

- Partner with business leadership to drive results by creating new programs to accelerate the attraction, development, and retention of talent.

- Develop a recruitment strategy complete from sourcing, evaluation, and selection that leads to on-time, quality hires every time. Develop recruitment partnerships and referral programs that drive a larger funnel of potential candidates.

- Develop a comprehensive learning & development strategy to include learning programs at each level, with appropriate programming and desired outcomes by level.

- Build effective processes and procedures for managing day-to-day HR operations with the HR Center of Excellence while driving change and building efficiencies within the HR department.

- Manage a team of HR professionals including recruiters and HR managers, and provide leadership, direction, coaching, and development to his/her team

- Build and develop the India HR team in a way that adequately supports the organization as it grows both organically and inorganically

- Build a repeatable playbook for people integration from both stock and asset purchase transactions that have an India presence

- Play a key role in the rollout of global HR programs, systems, or processes from design, implementation, change management, and adoption.

Qualifications and Skills

- Bachelor's Degree in Business, HR Management, or a related field.

- 10-15+ years of human resource business partner experience or a blend of HR experience, including recruiting and learning & development

- Advanced knowledge of HR policies and practices

- Preferred experience supporting a BPO/services healthcare business

- Outstanding leadership and management skills with proven ability to advise a fast-paced growing company

- Experience working within a portfolio company for a private equity owner is a strong plus.

Key Attributes

- Get it done, action-orientated, lead from the front attitude, with a sense of urgency and willingness to roll up sleeves.

- Strong business acumen and analytical thinker, highly motivated by growth objectives.

- Unquestioned integrity, credibility, and judgment and ability to foster a transparent, open culture.

- Collaborator with an ability to work well both independently, and in a team environment, and excellent at working cross-functionally with other business departments.

- Engaged and interested in being deeply involved with the business.

- Ability to manage a fast-paced workload and add value to multiple projects simultaneously

- Track record of success implementing HR initiatives that improved business results

- High degree of comfort working with and influencing managers and leaders