Corporate Gurukul - Manager - Customer Success/Client Acquisition/Retention

Role Split: 80% Sales (National & International) + 20% Program Delivery (Onsite- Singapore)

Working Days - 5 days a week, work from office. Office is based out of Jhandewalan, New Delhi.

Must Haves - Background Knowledge in AI is mandatory or highly preferable. Experience in Sales Planning, Sales Forecasting and Consultative selling would be preferable.

Educational Background - Graduate in BCA/ BTech/ BSc. (Computer Science).

Note: National and International Travel is mandatory

Immediate joiners are highly preferable.

Job Purpose: Major key accounts handling into Client retention and new client handling, candidate who is good at written formal communication along with presentation skills based out Delhi/NCR region only.

Areas of Responsibility:

1. Implements a customer success strategy to drive customer satisfaction by supporting new and existing customer relationships.

2. Understands the customer journey, identifies pain points and bottlenecks, and finds innovative ways to improve the overall customer experience.

3. Scopes and prioritizes activities based on business and customer impact.

4. Conducts effective product demonstrations, emphasizing product features and benefits with a focus on the value of the solution.

5. Provides strong account management to existing clients, offering support and keeping them abreast of new products.

6. Serves as a primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution.

Revenue & Customer Relationship Management:

7. Be responsible for billing, upselling and renewals, and increase the revenue per customer.

8. Engages with relevant internal and external stakeholders after customer service reviews to communicate and take action.

9. Provides quantitative/qualitative analysis to the product team on how CG can better serve customers.

10. Works closely with Product and Project teams as a bridge and gets the customization of CG's offerings as per client requirements.

Program Delivery:

11. Supports Project team in on campus and online program delivery.

12. Coordinates with project team on schedules.

13. Ensures high CSAT score along with project team.

14. Serves as a primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution.

Revenue: Targets based. Job role carries numbers and sales targets.