Corporate Gurukul - Head - Customer Success

Head- Customer Success

Areas of Responsibility:

Strategy:

- To develop, execute and nurture effective strategies for expanding key accounts and maintaining relationships with key stakeholders.

- Develop the business plan and execute the Sales Strategy.

- Lead the customer success team and also help in identifying the target market, target accounts and services to be covered in the business development activity.

- Segment and Account level research and map the account, identify potential buyers, identify key customer needs and positioning of the products and services of Corporate Gurukul.

- Own the revenue responsibilities from Key Accounts.

Execution:

- Ensure the consistent implementation of effective sales processes for optimum performance and success of the organization.

- Support the sales team to build exceptional customer relationships and strengthen net promoter score (NPS) & CSAT score.

- Ensure effective prospecting, up/cross selling, pipeline development.

- Coordinate with the marketing team to execute online marketing strategies for lead generation and sales.

- Work closely with the Management team to align on quarterly milestones and revenue targets.

- Setup and train Sales team to move leads through the funnel to closure.

- Generate new product ideas, enhancements to the - existing product basis feedback from customer
and external stakeholders and share with the product team.

- Market research and awareness with respect to the competition.

Team Development:

- Hire, Train and develop team members to achieve their goals and improve performance.

- Set clear expectations and goals for team members, monitor progress and maintain sales reports.

- Coach and mentor team members to build their capability and create develop roadmaps.

Program Delivery:

- Supports Project team in On-campus program delivery.

- Coordinates with project team on schedules.

- Ensures high CSAT score along with project team.

- Serves as a primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution.

Revenue: Targets

Please note:

- Role Split: 80% Sales +20 % Onsite Project Delivery

- National and International travel is mandatory for this role.