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06/04 Varsha
HR at Converzate

Views:65 Applications:4 Rec. Actions:Recruiter Actions:2

Converzate - Manager - Campaign & Dialer Operations (3-5 yrs)

Anywhere in India/Multiple Locations Job Code: 1075483

IT Manager - Campaign and Dialer Operations

We are a silicon valley based company that is using AI to help businesses improve sales funnel conversions. We have a team of senior product leaders based out of Silicon Valley, Europe and India with proven experience in launching successful products. We provide a fast-paced environment, work on many exciting problem areas, opportunity to learn and grow and a very good pay based on performance. We are currently looking for an IT Manager - Campaign and Dialer Operations who will work closely with the Product Operations Manager to improve and optimize the campaign and dialer operations.

Responsibilities :

- Report Dialer metrics, track data, and use data to improve dialer operations.

- Conduct research to identify areas for dialer improvement.

- Creating and configuring new campaigns.

- Monitor campaigns and assist in troubleshooting.

- Co-operate with different departments to improve business operations.

- Perform a set of recurring product related activities.

Requirements :

- Degree in Engineering.

- 3-5 yrs total experience in contact centers.

- 2-3 yrs experience in dialer management (Vicidial/Go Auto Dial or other dialers).

- Experience in developing and implementing strategic dialer projects that bring about system/operational efficiencies.

- Capacity Planning for Outbound and Inbound campaigns.

- Experience with data viz tools such as Tableau, PowerBI etc.

- Experience with productivity tools such as Jira, Confluence, Slack etc.

- Experience in deriving insights through data and being comfortable with numbers.

- Excellent stakeholder management, teamwork and communication skills.

- Ability to work well under pressure and with minimal supervision.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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