Contlo - Technical Onboarding Specialist

Technical Onboarding Specialist

Contlo is an AI native marketing platform that enables modern fast-growing businesses to leverage their brand's own generative AI Model to run & optimize end-to-end marketing. Help them drive customer retention via personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across customer touchpoints. How does Brand AI Model work? Contlo's Brand AI Model- allows businesses to orchestrate all their brand marketing activities with their Brand's own generative AI model to generate personalized marketing creatives & copies, create behaviour-based customer segments, and auto-generate customer journeys.

Position: Technical Onboarding Specialist

Company: Contlo

Location: HSR Layout, Bengaluru

Immediate / Early Joining Required

Job Description:

- At Contlo, we are seeking a Technical Onboarding Specialist to assist our customers with technical problems when using our products and services.- A Technical Onboarding Specialist's responsibilities would include Customer Onboarding, Configuration, Technical training, Issue resolution, Documentation and Customer relationship management.

- Your ability to bridge the gap between technical and non-technical teams will be essential for success in this role.

Key Responsibilities:

- Lead the technical onboarding process for new enterprise clients, including understanding their specific requirements, technical infrastructure, and objectives. Ensure each customer is onboarded properly, completely, and within the designated timeframe. This position is accountable for the outcome of successfully onboarding new enterprise customers for the company.

- Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.

- Conduct in-depth training sessions for clients to ensure they have a strong understanding of the software's functionality and features, as well as how to use and manage the platform effectively.

- Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks.

- Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.

- Create and maintain comprehensive onboarding documentation, best practices, and knowledge resources to support clients and internal teams.

- Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.8. Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase and ensuring their ongoing satisfaction.

Requirements:

- Bachelor's/PG degree in a related field (e.g., Computer Science, Information Technology).

- Proven experience in technical onboarding, customer success, or a related role within an enterprise SaaS company.

- Strong understanding of SaaS solutions, software configuration, and technical support.

- Exceptional project management skills, with a demonstrated ability to manage multiple client onboarding projects simultaneously.

- Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.

- Problem-solving and troubleshooting capabilities.

- Strong team collaboration and customer relationship management skills.

- Self-starter, professional, and driven