Experience Level : 6 - 8 yrs  Job Role :   The role requires candidate to independently lead and execute on following service excellence pillars :   - Continuous improvement   - Quality management system   - Voice of Customers (VOC)   - The candidate must be a self-starter and should be able to demonstrate thought leadership, should be able to independently drive change, manage multiple stakeholders and must possess strong communication & technical skills.   Core Responsibilities :   Continuous improvement :   - Independently manage and develop strong pipeline of improvement ideas by running workshops.   - Lead discussions with Operations teams and convince leadership to execute projects   - Have strong experience in executing and mentoring improvement projects   - Should be a certified black belt & at least 1 project completed  - Guide operations and quality team on Quality tools, Techniques & PI/ CI   - Be a change agent and should be able to drive quality culture in operations   Quality management system :   - Take lead in setting up SLA, KPI's, work with Operations and Customers to define measurements   - Help operations team to prepare for process audits by implementing QMS   - Monitor performance of the process by gathering relevant data and producing statistical reports.   - Conduct calibration with operations team and business partners   - Identify opportunities to share/adopt process standardization and best practices across GSS centers   People & other responsibilities :   - Assist in the management of work through efficient utilization of staff   - Provide guidance, direction and evaluation of work of the associates, provide regular feedback on staff performance   - Provide opportunity to staff and develop self and team members   - Contribute ideas/opinions to the team and listen/respond to other team members' views   - Use technology to continuously learn, share knowledge with team members, and enhance service delivery   - Demonstrate professionalism, competence and clarity of thought when dealing with the clients and leadership  If interested for the opening, kindly contact me : 09821133397,Apply here  Mukesh Sharma HR Recruiter  ANRI Solutions

Delhi NCR

Kerala

Continuous Process Improvement Role - BFSI 

Continuous Process Improvement Role - BFSI  ,Job Description for Continuous Process Improvement Role - BFSI  in ANRI Solutions in  Delhi NCR Kerala for (6-8) years of experience. Apply Now!

Job Description for Continuous Process Improvement Role - BFSI  in ANRI Solutions in  Delhi NCR Kerala for (6-8) years of experience. Apply Now!