Content Lead - Lifetsyle/Entertainment

Supervise the content development process (design, resources planning, training and implementation) of the Facilities Program (activities, shows variable and special programs), making sure they are delivered within the set timeline and are aligned to Company's standards, guidelines and Industry Partner's participation objectives

- Supervise the development of all content documentation (matrixes, presentations, programs, manuals, collaterals, multimedia, purchasing list, brochures, catalogues, etc.), ensuring these have been reviewed and approved by the Company's Central Government Content Department

- Collaborate with the Industry Partner's team to research and understand Industry Partner's brand, communication goals and participation objectives

- Collaborate with the Marketing team, to research and understand market preferences and trends

- Create and/or adapt concepts to support in pitching potential Industry Partners

- Have deep knowledge of the content and operation of establishment activities, theater, streetmosphere shows, variable and special programs

- Ensure the correct usage of brands, procedures and products in the Facilities Program

- Verify the quality and safety of all elements used in the activities: ingredients, utensils, equipment, machinery, etc.

- Accurately transmit all the concept information to the teams within the Organization

- Constantly supervise and evaluate the Facilities experience delivery in regards to the activities, to ensure performance within the set standards

- Define and propose activities cost per visitor

- Support in the headcount planning analysis for establishments activities

Deliverables

- Establishment Concept Presentations - Establishment Experience Programs - Establishment Experience Manuals - Annual Work Plan (Variable Program and Activities)

Key Performance Indicators

- Efficiency Rate: average cycle time from request to delivery - Assessments Follow-up (Number of findings versus number of closed findings) - Educational Objectives Accomplishment - Budget Variance - Activity Cost per Visitor - Team Management