Content Development Manager - Technical Writing - BPO

Senior Content Developer you will follow our content governance to create clear and concise information that will help our internal and external customers, drive self-service and improve the overall experience. You'll collaborate with other writers and internal business partners (such as program managers, product managers, customer experience, and software development engineers) to develop high quality content, optimize for re-use, accessibility, and localization. You will apply strong project and stakeholder's management, will gather requirements, analyze gaps and manage competing priorities. 

You need to be strong at setting expectations and timelines, and need to be able to operate independently while following our global processes, guidelines, and criteria. Proficiency in Content Management Systems (preferable SDL package - XmetaL, Webclient, Publication Manager, Webclient) and DITA is required. Knowledge of translation and localization processes and tools are highly advised.

Key Responsibilities :

- Create and maintain smart content in English in Content Management tools using DITA attributes, in a way that's scalable and easy to localize

- Outsource content for translation using computer assisted tools

- Respond to time-critical requests and advocate for the right content solutions

- Advocate for Amazon Business customer and Customer Service Associates

- Strong bias for action and the ability to prioritize and meet deadlines

- Strong stakeholders' management

Basic Qualifications :

- 5+ years as a technical writer, editor, or content developer

- Exceptional written and oral communication skills

- DITA and CMS proficiency

- Experience with translation processes and tools

- Experience managing content projects, including coordinating with other teams

- Ability to multi-task in a dynamic technical environment

- Bachelors Degree

Preferred Qualifications :

- Master Degree English, Communications, Content Strategy, or a related field

- Project management certifications

- Fluency in other languages on top of English is a plus, specially Hindi

- Experience with translations and localization tools and processes