Contact Centre Transformation Role - Consulting Firm

Contact Center Transformation - Amazon Connect

Our client is a global consulting firm and is looking to hire in the below domain :

Minimum 12+ years experience working on contact center platform strategy, design, and implementation (pref. a mix of cloud and on-premise contact center platforms)

- Consulting / functional experience in one or more of the following :

a. Sales strategy and business planning

b. Service strategy, business planning and cost optimization initiatives

c. Sales / Service channel design and management / optimization

d. Customer experience design

e. Contact center strategy & design

f. Customer 360 design and delivery

- Contact Center Platform Certifications - good to have

- Must have extensively worked on Proposals and contributed to business development work

- Experience of leading and managing a team is mandatory