Contact Centre Analytics - SAS

Looking for Analytics Professionals with expertise in Call Volume Forecasting for a Retail major.

Expertise in SAS is mandatory.

Core Responsibilities:-

- Working on Contact Centre Analytics / Call Centre Analytics

- Proficient in working on Call Resolution and Call Optimization

- Analyzing and forecasting Capacity Planning

- Call Volume Forecasting

- IVR Call data Analysis and Management

- Call Flow Management

- End to End Contact Centre Management