Position:Contact Center Solutioning   Location : Pune/ Mumbai  Job Description:  - Conceptualize and develop business solutions that are specifically designed to address client's business requirement specifications, opportunities and challenges.  - Accountable for end-to-end responsibility of the designing solutions for the Vertical.  - Work in Tandem with the Business Leader to Productize and Develop framework for the Vertical.  - Be part of the proposal/solution defense presentations and discussions.  - Manage Pre Sales Knowledge Base for the Vertical.  - Create Collaterals, White papers for the Vertical.  - Perform Benchmarking & Assessment studies of the Industry.  Candidate should have experience in Solution Designing for various industries like Utilities, Telecom, Travel & Hospitality for US, UK & Australia.  Excellent communication skills  Responsible for setting up   - The Transformation & Innovation Contact Centre Lab.  Contact Centre Technology Consulting Practice - IVR, Chat etc.  Responsible for managing technology transformation initiatives as a part of the Customer Experience Management (CEM) group  Profile Mandates:  - Graduates/Post Graduates with min 10 - 15 yrs experience, (Management Degree or Equivalent preferred).  - Hands-on experience in planning, creating, designing & implementing Solutions in a BPS environment.   - Exposure working on the digital space- RPA, Automation etc  - Good communication & Presentation skills.  - Proficient in MS PowerPoint & MS Excel.

Mumbai

Pune

Contact Center Solutioning Role - BPO 

Contact Center Solutioning Role - BPO  ,Job Description for Contact Center Solutioning Role - BPO  in VBeyond Corporation in  Mumbai Pune for (9-19) years of experience. Apply Now!

Job Description for Contact Center Solutioning Role - BPO  in VBeyond Corporation in  Mumbai Pune for (9-19) years of experience. Apply Now!