Consumer Tech Lead - D2C Platform

The Role and Responsibilities :

- Tech Lead for MNC D2C platform with full ownership of customer journeys, UI/UX, product s strategy & roadmap

- Provide strategic leadership, guidance, and insight during solution definition activities from ideation through exploration to ensure roadmap and architecture alignment

- Manage the product throughout its lifecycle - design, build & implement

- Evaluating D2C technology choices and platform build Business ERP & Accounting platform choices as per needs of the business

- Identify and work with technology partners to execute solutions, thereby

- Ensuring that the key technology services are resilient, secure, and scalable.

- Creating cost-efficient contracts with Vendor Partners.

- Oversee each sub module life cycle from conception to completion, with an emphasis on technical soundness and cost.

- Devising and establishing IT policies and systems to support the implementation of such technology solutions

- End-to-End Martech platform ownership for notifications, Attribution, Data Management & Analytics

- Partner with Tech partners - Product owners, Solution integrators for design and implementation of solutions

- Be the trusted advisor to internal stakeholders on technology/platform choices; influence them on investing in right tech capabilities

- Being a Change Agent while bringing holistic appreciation of business and technology

- Collaborate with internal team to implement marketing use cases, including advanced analytics, marketing automation, and management of customer data

- Partner with marketing and customer operations (insights and analytics) teams to ensure prioritization and implementation of use cases that deliver high value

- Drive project delivery with shared accountability for value creation, results delivery, cost management

- Be the instigator for developing Business Solutions for operations, customer engagement and employee experiences

Required Skills:

- Sound knowledge and understanding of business and technology

- Experience in analysis, implementation and evaluation of IT systems and their specifications

- Excellent organizational and leadership abilities, change management and influencing skills

- Vendor Management skills - Proven ability to Incubate, manage and grow an ecosystem of vendor partners enabling accelerated value creation