Consulting Project Manager - SaaS

Industry - IT-Software / Software Services

Category - IT & Systems

Skills - pmp, saas, implementation, project management, consulting project management, edtech

- You will join the Enterprise team to own managing implementations for Enterprise clients across APAC. This role is also very cross-functional where you can expect to work with members within sales, account management, marketing, product, engineering, finance, learner services and legal teams in service of company's growth and long-term success.

Client Details : 

Our client is one the world's leading players in the Education-Technology space. In their Enterprise business they have partnered with large strategic accounts - Fortune-500 companies & Governments to target curated skill development for their employees.

Description : 

Reporting to Director of Enterprise Services, your responsibilities will include and not limited to:

- Accountability for successfully configuring company's enterprise product according to the client's requirements and launch it successfully on-time and with high quality

- Independently manage large projects by both leveraging client relationships as well as using data analysis to track our build to launch phase

- Create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project

- On boarding clients via training to ensure awareness and understanding of SaaS platform and products

- Assist sales team in pre-sales activities by giving product demos to prospects, provisioning evaluation accesses and answering technical questions related to company's product and integration features (such as SSO, LMS, etc.)

- Contribute significantly to building in-house implementation methodology to ensure timely, streamlined professional roll-outs to large organisations

- Facilitate change management and organisational readiness assessments

- Establish an effective feedback mechanism to channel the feature requests/bugs from the enterprise clients to the Product/Engineering teams

- Partner with the product team to drive adoption/beta testing of new product features

- Troubleshoot and resolve reactive issues and meet the support SLAs for Admin support

Profile : 

- BE/ B. Tech. from a premier engineering college