Consulting Leader - BPO - IIM/ISB/FMS/MDI/XLRI

Age - 38 yrs (Min) 45 yrs (Max)

Work Ex -15 yrs (Min) 20 yrs (Max)

Gender - ANY

Reports to - Head of Consulting (Knowledge Services)

No of DRs - Large Team

No of vacancies - 1

Qualifications - Engineer plus MBA from a top tier B-school, Lean Six Sigma BB/MBB preferred, Project Management certification (PMP or Prince II)

Target Sector - The ideal candidate should have experience across BPO and Consulting Sectors

Target Orgs - Genpact, E&Y, TCS BPO, PWC, Wipro BPO, Deloitte, Aegis, KPMG, Serco Global Services, AT Kearney, Infosys BPO,IPE Global, WNS Global Services, Willis Towers Watson, Firstsource Solutions, Conduent Business Services, Hinduja Global Solution, Mckinsey, EXL Service, S&P Capital IQ

Search Domain - All India - willing to relocate to Gurgaon

Key Deliverables

- Independently manage the consulting P&L and lead a team of seasoned consultants experienced across domains and verticals in speciality areas such as, but not limited to - operational consulting, lean six sigma, business research, strategy development, financial modelling and workforce optimization

- Drive all phases of business and solution development, including research, analysis, due diligence, and evaluation of the final solution/proposition in the Consulting and BPO space

- Spearhead business development initiatives within the Consulting unit and support Teleperformance BPO deals with consultative and solutioning capability

- Promote growth by taking initiative to identify and cultivate new clients and business opportunities, and identify opportunities to provide additional client value and extension of existing client relationships

- Structure ambiguous problems, develop and apply conceptual frameworks and analytical approaches, create new tools and methodologies, and develop recommendations for client solution implementation

- Independently structure, write, and present well-organized and persuasive end services

- Utilize strong communications skills including the ability to command an audience

- Develop intellectual capital including new and insightful frameworks and analysis

- Effectively create, unify, and guide teams of people with disparate skills

- Be a strong team player. Hire and mentor consulting staff

- Manage and collaborate effectively with team members of the broader KS team and partner with cross-functional teams across the BPO businesses and geographies

- Meet or exceed specific growth projection as well as report and measure progress against month, quarter and annual goals

- The role will require extensive travel (both within India and outside) and flexibility in working hours

Experience

- Must have minimum 15 years of experience with at least 5 years in the areas of strategy and solution development, organizational effectiveness, and operations improvement; including experience in managing and leading teams. The ideal candidate should have experience across BPO and consulting organizations

- Must have minimum 5-7 years of experience in business development and consulting capability development including identifying opportunities, developing relationships, scoping prospective engagements, and developing proposals

- Exposure to RPA, Advanced Analytics and Design Thinking techniques

- Strong solution selling (consultative selling) expertise

- Comprehensive experience in building strategy and solution along with implementation

- Must have led mid and high scale projects in past, exposure to the end to end project lifecycle, or managing substantial parts of the programmes

- Demonstrable experience of leading high-performance individuals and teams

Skills

- Adept at structuring ambiguous problems and developing strategic solutions driven through implementation

- Demonstrates an ability to think strategically and identify critical business issues

- Possesses exceptional analytical skills and experience conducting quantitative and qualitative data analysis

- Possesses a strong entrepreneurial drive and spirit

- Has strong interpersonal and networking skills

- Heightened business acumen including knowledge of P&L accounting

- Skill at managing stakeholder groups and balancing diplomacy and tact with assertiveness

- Strong inductive and deductive reasoning with proven ability to understand clients business priorities

- Ability and willingness to challenge the Customer and within Teleperformance

- High EQ and IQ

- Is decisive; maintains a clear focus and sees the action through to delivery

- Is energetic, determined, positive, goal-focused and consistent - even under pressure

- Builds trust and demonstrates integrity in all circumstances

Qualifications

- Engineer plus MBA from a top tier B-school

- Lean Six Sigma BB/MBB preferred

- Project Management certification (PMP or Prince II)