Key Accountabilities :  - To lead the assessment and design of contact centre solutions from existing and potential clients initiated through a formal process such as a RFI, RFP, ITT or other such procurement processes, in a consistent way in line with company strategy and reference architecture.  - To lead the assurance activities during delivery of a project, with emphasis on creating a solution which is compelling, priced appropriately and deliverable at a known level of risk which is sustainable within the business.   Profile requirements :  - Experience in design and deployment of contact centre solutions across industries, with deep experience in at least one of the IGS core verticals.  - Understanding of key aspects of contact centre solution not limited to infrastructure, technology/tools, telecom, procurement, admin and other enabling functions along with operational aspect.  - Hands on skills developing responses to all the sections in the proposal response. This will include developing responses independently as well as coordinating with members from across various streams of business operations in obtaining their inputs towards building responses.  - Effective at communicating technical information both in detail to technical personnel and also to summaries at a high-level and put into business/financial context for less technical senior managers.  - Experience of creating business cases and benefits realization.  - Effective at managing multiple concurrent client engagements in a highly matrixed and autonomous work environment.  - High-value personal qualities such as critical thinking and problem solving skills, ability to influence, work in teams, resourceful, responsible, tenacious, independent, self-confident and motivated.  - Will be expected to be up to date with latest trends in the outsourcing market, and continuously enhance his own knowledge.  - Will be expected to create and maintain a repository of Market Intelligence / Analytics and develop collateral/ case study material across various industry domains  - Fluent written and spoken English essential.  - Post Graduate with 2 years of experience in a similar profile.  - Flexible to travel overseas for projects up to 50%.

Delhi NCR

Others

Consultant - Solutions & Transformation - Contact Center 

Consultant - Solutions & Transformation - Contact Center  ,Job Description for Consultant - Solutions & Transformation - Contact Center  in ABC Consultants in  Delhi NCR Others for (2-10) years of experience. Apply Now!

Job Description for Consultant - Solutions & Transformation - Contact Center  in ABC Consultants in  Delhi NCR Others for (2-10) years of experience. Apply Now!