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13/09 Neha T
Assistant Manager at Brilliant Seeker Services

Views:2070 Applications:105 Rec. Actions:Recruiter Actions:23

Consultant/Senior Consultant - Customer Success Manager (5-10 yrs)

Hyderabad Job Code: 614076

Opening For Customer Success Manager Consultant with Leading MNC

Role - Customer Success Manager

Location - Hyderabad

Grade: M / SA

SA=Consultant = max 16 LPA incl var 1LPA (5-10 yrs)

M=Senior Consultant = max 22 LPA incl var 1.5 LPA (6-10 yrs)

Experience & Skill Expectations

- Minimum of 5-6 years- 10 yrs experience in Project Management with strong exposure to Business Analysis activities

- Educational Qualifications - BE + MBA

- Should have experience working in projects involving onsite-offshore model

- Prior experience involving internet, start-up and SaaS IT projects is preferred

- Exposure to various development methodologies including Agile / Scrum procedures

- Proficient in MS-Powerpoint, MS Excel, MS Word, and MS Visio skills

- Expertise in gathering and documenting business / functional requirements and creating process flows, use cases, and other similar artifacts

- Experience in working with development, testing and operations teams, and tracking / coordinating project tasks and schedules

- The Candidate must have the ability to take initiative, work with minimal daily direction, and prioritize time effectively to deliver accurate results

- Adept at handling pressure situations involving opportunities from multiple region client teams and global project teams

- Willingness to relocate to Hyderabad at short notice

- Prior experience as a developer/tester is preferred

- Excellent communication skills and the ability to influence and manage people through a cross matrix reporting structure

- Systematic, disciplined and analytical approach to problem-solving and detail oriented

- Identifying the appropriate tools, methods, and templates that are required within the centralized organization

Primary Roles & Responsibilities - 

- Project Management: Assist in the creation and maintenance of projects, plans, schedule effort estimation etc.

- Assist onsite Customer Management team in requirements gathering sessions, and in the documentation of requirements

- Communicates status to onsite Customer Management team, prioritize requirements for development and testing teams, and assist the onsite Customer Management team to obtain requirements sign-off from clients

- Create use cases, process flows and functional documents based on approved requirements

- Support onsite Customer Management vision, by providing guidance to offshore development and testing efforts as per requirements, use cases and documentation provided

- Review test cases, test plans, and test reports and provide inputs/validations to the QA team

- Provide follow-ups on defects reported by QA team, and ensure defect resolution is achieved in a timely manner

- Act as the first point of escalation/clarification for offshore Development, QA and Support teams before reaching out to onsite Customer Management team

- Creating UAT test scripts and support onsite Customer Management team in conducting UAT

- Create end-user Training manuals, Training Presentations, and lead Support Model implementation

- Train support teams on system functionality and track support runbook creation

- Assist onsite Customer Management team in train-the-trainer sessions and providing training to client Super-user groups

- Conduct status meetings and facilitate issues resolution and risk mitigation

- Assist in status reporting to senior management, customers and other stakeholders

- Coordinate with onsite Customer Management team and guide offshore preparations for demos and POCs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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