Consultant - Quality - Blackbelt - BFSI

JD:-

- Should be a BB certified .

- Should possess excellent data analysis skills

- Excellent knowledge of Excel, Word, Power point & Minitab.

- Should have hands on experience in usage of Quality methodologies and techniques.

The Black Belt shall function as a change agent in the relevant business area and shall be responsible for

- Driving quality deployment in the vertical

- Driving customer Impact Projects

- Driving Six Sigma and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ - ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to Quality standards (ISO)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC - s)

- Follow appraisal and feedback mechanism

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Quality DNA program

- Driving culture of data based decision making

Angeline
HR Consultant
09822524763
GPS