Consultant - Organisation Development - Manufacturing/FMCG

OD Consultant

Project Management:

- Assist in converting the approved proposal and contract document into a work breakdown structure to reflect the accountabilities of each consultant and meet the expectations of the client.

- Accountable to ensure that the progress of various initiatives in the project are tracked and monitored in detail with RED flags and escalations where necessary.

- Engage with the customer teams to prevent slippage in the project plans and schedules.

Customer Satisfaction:

- Accountable for ensuring that the customer experience and satisfaction is high (90+%) by adherence to quality standards and timely service delivery.

Development Operations:

- Collaborate with the project team and the stakeholders to develop high quality solutions that address the identified problem statements.

- Accountable for anchoring the initiatives and coordinating the smooth functioning of all projects.

- Jointly accountable with the Project Consulting team for strategizing, planning, developing and delivering commitments made to the customer.

- Prepare and deliver the required and assigned documentation in a timely manner.

- Compliance & Reporting

- Drive the project team to ensure compliance with project plans and schedules.

- Accountable for developing and delivering reports as per defined frequencies in line with the set standards and guidelines.

Culture: Maintain Customer First mindset in all spheres of operation