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04/07 Priya
Recruiter at Mount Talent Consulting

Views:10128 Applications:789 Rec. Actions:Recruiter Actions:36

Consultant/Manager - Customer Success - Telecom (5-10 yrs)

Bangalore/Delhi/Mumbai Job Code: 716936

- 5-10 years of progressive experience in Management Consulting or in High tech industry (for the latter, looking for SMEs in renewals and/or customer success)

- Good understanding of pricing & engagement models, contracts & service levels, customer success and renewals best practices, operations & support management for CMT clients

- Assessment of as-is operating model for customer success across the dimensions of customer on-boarding, customer support, adoption, account management and renewals

- Designing of targeting operating model for Customer Success including customer experience and journey mapping, organization design and GTM strategy

- Define transformational initiatives and design implementation plan from customer acquisition to renewals including customer training, professional services packages design, customer support channels and tools, adoption improvement, churn management, up-sell/cross-sell opportunities and retention rate reduction

- Drive Customer Success/Renewals transformation programs with experience in value tracking & reporting, metrics & KPI design, business case, SOPs, project management, governance and PMO

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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