Consultant - Lean Business Excellence - BFSI

Shift- 1:30PM - 10 PM

Industry - Service Sector, GCC, Insurance, Banking

Role summary : The Consultant on the Lean Design team works in collaboration with the business to identify opportunities and design processes to evolve the maturity of the business-operating model, maximize the return on digital/automation investments and improve the performance of the entire system.

Accountabilities :

- Using Design Thinking skills, you lead research sessions with our clients to understand their experiences, unmet needs, desires and their "moments of truth"

- Using systems thinking skills, you overlay these opportunities on our current operating model and use LEAN and hypothesis-based Six Sigma problem-solving techniques to uncover the root cause of inefficiencies and issues

- Assist in developing a digital transformation target operating model which includes recommendations on automation, workflows, web applications, data science and employee training opportunities to improve the client experience

- You conduct a series of design sessions or test proposed solutions though experiments so that only the best ideas reach development and deployment teams

- You partner with product owners, business and technology leaders to develop a series of minimal viable products (MVPs) to accelerate the pace of client improvements based on sound understanding of AGILE and change management principals

- You continue to keep the previously defined target operating model and continue to influence partners through change roadmaps and improvement backlogs to delivers the objectives of an ultimate client experience

- Help operations team with Capacity Insights for planning of FTEs and enable them derive capacity gains achieved through target re-baselining

- Create a roadmap of Transformation and CI initiatives in co-ordination with Business Heads and alignment with Canadian Lean Design Director/s

Education and Experience :

- Hands-on knowledge of and certification in various improvement frameworks (LEAN, Six Sigma, AGILE, Human Centered Design, Design Thinking, Customer Journey mapping)

- Experience using Business Architecture to articulate automation solutions using platforms such as PEGA, Blue Prism and TABLEAU

- Experience managing complex process improvement projects, including undertaking operational assessments and target operating model design using Lean Six Sigma

- Expert level knowledge of tools to collect, aggregate, segment and analyze data e.g. MS Excel Knowledge of MS PowerPoint, MS Project, and MS Visio

- University degree

- At least 6+ years of relevant experience with increasing accountability