Consultant - International Assignment - Expat Management/Mobility

International Assignment Consultant

We are currently hiring for an organization that is a trusted industry leader, guiding clients through thousands of corporate relocation programs, large and small, unique and complex.

For 60 years, this organization has helped relocating employees and their families find their way to new homes,new communities,and new experiences. They do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, they couple personal attention with the expertise gained through more than 3 million moves and a diverse client base.

The offered role is for an International Assignment Consultant.

Primary Function :

- International Relocation Service provider for Global Clients and taking ownership of high quality Client driven services for their employees internationally.

- The Consultant serves as the navigator and owner of the assignment process for their international assignees. Provide subject matter expertise in relation to all assignment related issues.

- Responsibilities may include administration of clients mobility policy/program;delivering expatriate compensation-related services,counselling on best utilization of resources (i.e. language and cross-cultural training's); coordinating the shipment of household goods,destination services, expense management, etc. while ensuring customer and client needs are met in a timely, efficient manner through delivery of Top Block service,the highest accolade that an assignee can give.

Major Duties and Responsibilities :

- Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies.

- Provide impeccable customer service to assignee and their family.

- Coordinate the delivery of services and manage vendors as dictated by client policy.

- Counsel employees to the best utilization of program benefits.

- Demonstrate sound knowledge of products and services.

- Dealing with Client's employees on a day to day basis in accordance with their policy.

- Deliver the International Relocation products and services to the employee.

- Strive to maintain the company position as the Market Leader by continuing to deliver exceptional customer services.

- Participate in special projects as needed, including client presentations and client/supplier training.

- Identify growth opportunities and refer it to the Account Management Team.

- Be responsible for the co-ordination of Services, i.e. language, and cross cultural training.

- To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery.

- Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle.

- Demonstrate knowledge of policy and programs in all interactions with client.

- Recommend enhancements to client policy, dependant on the client you are working with.

- Evaluate client policy and recommend revisions and customization as appropriate.

- Provide consultative expertise regarding industry best practices and program administration.

- Research information to assist clients in the development of new and existing international policies and compensation programs.

- Develop and maintain all pertinent records and ad hoc reports for management review and decision making.

- Maintain and Manage relationships with the organizations internal departments and external suppliers/partners in regards to reaching the clients expectations.

- Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.

- Ensure 100% accuracy and data integrity in all systems.

- Maintain compliance with the organizations core values, practices, and standards.

- Assist with the development and training of Train new internal personnel.

Experience Requirement :

- Related business experience in the customer service or relocation field required.

- Business experience in a highly pressurized customer service environment.

- Demonstrated analytical and process skills are a minimum requirement.

- High level of accuracy and process orientation required.

- Bilingual and/or expatriate experience desirable.

- Computer Literacy MS Office, Excel to an intermediate level.