Consultant/AM - Training - Hospitality

Job Description

- Illustrate needle movement wrt trainee capability on voice skills post training (via certification)

- Meet the defined Voice Training & Certification targets for existing staff as well as for CS stations.

- Conduct Pre-Hire training (as required) with an 80% batch conversion at the final round of interview

- Ensuring the Company Manuals pertaining to voice trainings are updated:

- Lead announcements

- Availability to the Human Resources Recruitment preliminary interview phases

- Travel to outstations for conducting station specific training (as well as audit/job shadowing - if necessary)

- Other communication programmes like: Presentation skills, Assertive communication and the like to be developed and executed.

- To keep one self-abreast of the recent developments of training styles; Up skill & develop self on related professional skills. Research training visual aids, audio aids, and latest technology

- To facilitate (as required) Basic Customer Service training for new hires

- Will participate (as required) in the development & rollout of Advanced Customer Service training