Consero - Program Manager

- Lead across functional teams

- Understand complex business scenarios to create plans

- Review solutions

- Contribute to account growth initiatives and ensure program profitability & management of costs

- Drive realization of the agreed requirement

- Manage delivery until stabilization

- Project manage the entire new client (or existing client project) transition

a. Managing the tracker - track/publish performance to target dates & deliverables

b. Managing communication upwards to the lead PM (US) & client in absence of US PM

- Manage the Customer and customer escalations

- Manage People & Operations: Interviews, training, mentoring, operational activities, own and resolve cross-functional issues, internal stakeholder escalations

- Support business management reporting (financial and operational parameters)

- Establish and deliver metrics and KPIs to govern projects and identify areas of improvement

- Co-ordinate with Delivery managers to pull in the required support needed

- Ability to design solutions and implement change in a dynamic environment.

- Ability to meet deadlines while managing multiple projects & customers simultaneously