Conduent - Benefits Administration Services Analyst II

Job Track Description:

- Requires formal education and relevant expertise in a professional, sales, or technical area.

- Performs technical-based activities.

- Contributes to and manages projects.

- Uses deductive reasoning to solve problems and make recommendations.

- Interfaces with and influences key stakeholders.

- Leverages previous knowledge and expertise to achieve results.

- Ability to complete work self-guided.

- College or university degree required.

General Profile:

- Requires knowledge and experience in own field.

- Will acquire higher-level knowledge and skills.

- Develops an understanding of the company, processes, and customers.

- Uses existing procedures to solve routine or standard problems.

- Receives moderate guidance and direction from others.

Functional Knowledge:

- Requires expanded conceptual understanding of theories, practices, and procedures.

Business Expertise:

- Uses an understanding of key business drivers to accomplish work.

Impact:

- Impacts own team through the quality of the services or information provided.

- Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership:

- No supervisory responsibilities.

- Provides informal guidance to new team members.

Problem Solving:

- Uses existing procedures and technical experience to solve problems.

Interpersonal Skills

- Exchanges complex information and ideas effectively.

Responsibility Statements:

- Executes established benefits processes and seeks guidance from Sr. Analysts.

- Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery)

- Triages intermediate system issues to confirm adherence to requirements.

- Performs peer review on work completed by other peers.

- Interfaces with external client contacts to resolve day-to-day benefit questions.

- Reviews benefit reports, determines action required and gives direction to team members.

- Identifies system and process enhancements to improve process efficiencies.

- Mentors and coaches junior members.

- Performs other duties as assigned.

- Complies with all policies and standards.