Community Manager - Home Design/Decor/Furnishing Industry

ROLES AND RESPONSIBILITIES :

- Be in charge of making every designer successful, and every client get the best experience

- This role thrives on sales & revenue target - you will lead the team's effort to achieve the sales target

- Design Partner Conversion - You are co-owner of this metric along with Sales Manager of the showroom.

You will lead/coach/mentor your unit of DPs :

- Enabling this community to perform, grow and flourish is a direct indication of the effort you have built in. Any improvements with this team will be attributed towards your achievement

Design Output :

- NPS / Net Promoter Score - This score indicates our promise to the customer. You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10 point scale)

- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is an onus on the Community Manager to help us reach our target numbers

- As one of the design leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface

- You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements

- You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met

People / Team Management :

- Hire and developing great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team