Community Manager

We are looking to hire a Senior Community Manager to kickstart, build & spearhead its community program. The community manager is responsible for developing a deep understanding of the industry, relationships between the community and the company.

Roles & Responsibilities :

- Design, build & implement Community Program to build a knowledge-sharing community to help SMBs become successful in the digital world.

- Set, plan and implement social media and communication campaigns and strategies

- Provide engaging text, image, and video content for all social media and professional accounts

- Monitor, track and report on feedback and online reviews

- Organize and manage events to boost brand awareness

- Coordinate with Marketing, PR and Communications teams

- Liaise with Development and Sales departments

- Build relationships with customers, industry professionals and journalists

- Stay up-to-date with digital technology trends

Requirements :

- Proven work experience (3-5 years) as a community manager

- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)

- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

- Excellent verbal communication skills

- Excellent writing skills

- Hands-on experience with social media management for brands

- Ability to interpret website traffic and online customer engagement metrics

- Knowledge of online marketing and marketing channels

- Attention to detail and ability to multitask