Colt - HR Operations Specialist

Role:

- As part of India HR Operations team the HR Operations specialist will be responsible for execution and delivery of core operational HR Services such as Onboarding, background verification, employee Life cycle processes, benefits (medical insurance etc- ), time & attendance, leave management, probation, reporting & MIS, audits and employee health & safety within India.

- The HR Operations Specialist will serve as a member of the India HR Operations team responsible for delivering HR operational services to the business. Acting under general supervision, the incumbent will utilize their general HR Services/Operations knowledge to administer complex processes related to the delivery of HR Services/Operations services within India.

Key Accountabilities:

- Serve as a specialist within the HR India operations team to provide relevant and effective HR Operations services to business within India

- Ensuring timely and accurate resolution of employee queries

- Use general HR Services/Operations knowledge to review/perform HR Services/Operations projects

- Management and timely updation of India HR Policies and processes

- Preparing of monthly headcount and attrition report for India

- Leverage and enforce processes and technologies to support delivery of HR services

- Develop and maintain key internal/external relationships, which may include: business leaders, hiring managers, business/function HRBP- s, employees

- Under general supervision, provide HR policies & processes consultancy to HR and business managers and supervisors within India regarding the interpretation and delivery of complex HR Services/Operations policies, programs and processes, HR Operations issues/challenges

- Champion a strong continuous improvement culture to ensure deployment of scalable, simplified and standardized processes

- Using India and general HR Services/Operations knowledge, provide input to ensure HR Ops service delivery is compliant with laws, regulations, and corporate policies

- Ensure timely medical policy renewal and prioritized support on medical claims cases to expedite reimbursements

- Management of internal and external HR audit, BPC and Health and safety requirements

- Responsible for ensuring proper use of vendor management of HR services/operations providers within the India

- Ensure consistent adherence to all legal and regulatory requirements in India. This may involve working with legal resources and/or external consultants to interpret and implement complex/ambiguous policies

- Assists in communication and training materials, event planning, ongoing HR initiatives.

- Reviews employment practices to ensure compliance with internal policies/procedures and external laws/regulations

Skills & Education:

- A Bachelor's degree with 7+ years progressive experience in HR operations in India

- Exceptional attention to detail, excellent organizational and time management skills, perseverance, customer-first attitude and flexibility

- Excellent judgment, positive attitude and passion for work and service

- Demonstrated ability to follow-through and meet deadlines effectively and efficiently

- Demonstrated track record of coordinating and executing programs

- Should be willing to work in 11am to 8pm shift

- Ability to effectively manage and execute multiple tasks, projects and priorities with a results orientation. Ability to handle ambiguity in a fast-paced environment while maintaining accuracy.

- Seeks feedback, continuously learns, and takes advantage of opportunities to improve knowledge, skill, and experience.

- Strong Customer/employee Service skills

- Ability to use and navigate computer applications/databases to enter job data changes and personal data changes as well as to research and employee inquiries.

- Working knowledge of Success Factors or other HCM system, HR Reporting and data analysis

- Ability to perform data integrity audit procedures for large data sets highly desirable