Collegedunia.com - Manager - Customer Success

Collegedunia.com - Manager- Customer Success

About your new company!!

Collegedunia is an education portal, matching students with the best colleges in India abroad. We help in college research, exam prep tips, application process & also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education.

We have also been awarded as - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fuelled by the energy of over a 1000 individuals. The talent pool comprises data analysts, engineers, designers, writers, managers, marketers, which is increasing at 10% every month.

Collegedunia Sees fastest growth amongst peers- Report 92Cr Revenue in FY20-21 Featured in Live Mint https://www.livemint.com/brand-post/collegedunia-sees-fastest-growth-among-peers-reports-92-cr-revenue-in

- fy2021-11627909879747.html

To Know More About Us :

- https://www.linkedin.com/company/collegedunia

- https://www.techinasia.com/india-collegedunia-career-counseling

- https://www.thehindubusinessline.com/business-wire/collegedunia-bags-first-position-in-india-digital-awar ds-2017/article9538122.ece

Work Culture:

- https://medium.com/life-at-collegedunia

About your new role:

- As a Customer Success Manager, you would be the single point of contact between the Key Clients and the internal teams.

- Client Relationship Building - The Customer Success Manager would be responsible for building effective relationships with some of the key clients and maximizing revenue from the assigned existing accounts.

- Optimizing Campaigns through data analysis and trend monitoring to attain shared business objectives.

- Scaling/Upselling Key Accounts - Identifying upselling opportunities across the key existing clients and expanding relationship with them by continuously proposing new solutions and ensuring that revenue enhancement is achieved in line with the company's objectives.

- Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices

- Apart from building strong communication channels at all levels of the client's organization, the CSM would also be responsible for setting proper expectations and ensuring that performance is maintained

- Conducting regular review meetings with the client to keep them apprised of the progress of their campaigns, gather feedback from them and facilitate troubleshooting wherever necessary, present future plan of action along with forecasts using key account metrics.

- Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client's critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame

- Conduct diagnostics and identify gaps in the customer's setup and processes; evangelize and guide customers to implement improvements which could boost output

What Makes You A Great Fit:

- Strong negotiation skills, with the ability to follow-through on client contracts

- Good knowledge of MS-Office Suite (especially Excel) is a must.

- 1-2 years relevant work experience in a customer-facing role (customer success or account management).

- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Result-oriented and self-motivated to quickly iterate to deliver desired outcomes.

- Experience in interacting with key client executive influencers, and building trusted relationships across the client organization.