Collections Role - Digital Lending

Key Responsibilities:

- Coordinating with channel partners.

- Monitoring and managing collections queues to ensure timely follow-up on outstanding accounts.

- Working closely with internal stakeholders such as Relationship Managers and Underwriters to resolve any issues impacting repayment.

- Utilising collection software and tools to track and document all collection activities.

- Providing regular reports and updates on collections performance to management.

- Developing and maintaining strong relationships with channel partners to facilitate smoother collections processes.

- Identifying and escalating accounts that require further action, such as legal or third-party collections, according to company policies and procedures.

- Assisting in the development and implementation of collections strategies to improve overall collections efficiency and reduce delinquency rates.

Qualifications:

- Bachelor's degree in Finance, Business Administration, or a related field preferred.

- 3+ years of experience in collections in the digital lending division

- Strong communication and negotiation skills, with the ability to effectively communicate with channel partners and internal stakeholders.

- Excellent organisational and time-management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.

- Proficiency in Microsoft Office Suite and experience working with collection software or CRM systems.

- Knowledge of relevant regulations and compliance requirements related to collections activities.