Collections Head - Housing Loan & SME Lending Business

Job Description - Collections Head, Mumbai

Purpose of Job

Drive Collections of the entire portfolio of Housing Loan and SME Lending business

1. Agency Management & Performance Management

- Review portfolio of existing collection agencies,recommend empanelment of new collection agencies & propose any changes if required.

- Review existing allocation logic to collection agencies and propose any changes for improvement if required.

- Implementing the monitoring mechanism and MIS to ensure that each parameter of KPI is constantly measured, reported, analyzed and improved

- Act as a constant source of feedback to product and policy teams to aid in amending policies/products time to time to suit the market risk.

2. Performance Management

- Monitor month-wise collection cost, analyze gap between business plan and actual cost, and propose action plan for improvement including change of collection agencies, allocation logic, new payout scheme and etc.

- Monitor monthly performance of Recovery Department, particularly performance of surrender/repossession at NPA stage, auction, days in stock, repo loss per unit sold and write-off bad debt collection.

3. Governance & Compliance

- Implement processes as per policy.

- Educate and train the team members on the policy requirement

- Ensure and check that collection policies and standards are being implemented at the ground level.

- Ensure that region / area is always Audit Ready and Complaint with internal and external policies and regulations in the area of management.