Collection Recovery Role - NBFC

Collection Recovery - Hiring for a NBFC

Hiring for a well known NBFC

1. Achieve collections targets

- Minimize credit losses for portfolio

- Drive higher resolution rates.

- Daily monitoring and regular reviews of delinquent portfolio

- Work with non-performing defaulting borrowers to create optimum recovery solutions

2. Portfolio review and monitoring

- Monitor customer accounts, flagging likely cases of default or delayed payment

- Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

3. Compliance and audit

- Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements

- Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome

- Participate in periodic audits of the collections teams

4. Customer escalations and complaints

- Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations