Collection/Recovery Manager - Financial Services

Job Description:

Role: Recovery Lead - Two Wheeler Rural - Financial Services

Experience: 10 - 18 Years

Location: Chennai

Roles And Responsibilities:

- Appoint recovery agencies and manage them through the collection managers

- Focus on the agency's productivity as also managing the cost of collections and adherence to process.

- Responsible for handling collections which comprise of Two Wheeler Loans

- Focused loss mitigation plans, strategies, and implementation.

- Manage and resolve all customer complaints arising out of collection initiatives

- Ensure collection of fees from default customers and attempt to make the function cost-neutral

- Identify and repossess and dispose of assets in chronic default cases.

- Devising strong legal strategies for the eligible accounts.

- Ensuring speedy resolution of queries and grievances to maximize satisfaction levels;

- Maintaining excellent relations with all the departments to ensure collective efforts towards maintaining the portfolio at its best.

- Work hand in hand with all departments as every department is directly or indirectly associated with portfolio management.

- Give them timely feedback about the current situation and market updates so to can drive the organization in the correct direction.

- Candidates must have experience in Rural collections and must have handled external vendors.

- Must have experience in handling large teams.

- Expertise required/ Domain Knowledge:

- Ability to effectively communicate with the public

- Good analytic skills, judgment, and ability to make independent decisions informed by both quantitative and qualitative data (including informal feedback from stakeholders and non-business context: socio-political-religious environmental factors)

- Ability to work with minimal direction. Self-starter

- Good interpersonal, relationship management, customer service, and rapport-building skills.

- Good leadership and people management skills, with the ability to manage people both directly and indirectly at multiple levels and remotely

- Ability to prioritize, multi-task, delegate, and proactively resolve problems

- Demonstrated potential to take initiative in building a growing customer base and team

- Any specific specialization/education:

- 10- 15 years experience required in Financial services preferably Microfinance, Rural Management is strongly preferred