Collection Manager - Auto Loan

Key Accountabilities

- Receipt Book Management.

- Visit delinquent customers for debt management

- Timely allocation of cases to vendor

- Regular or Weekly Follow up with the Collection Vendors

- To ensure business continuity in the area with proper case allocation and backup plans

- Audit of all DSMG agencies on monthly basis and report any adverse to the Management

- Controlling flows into 30+, 90+ days past due of delinquency

- Achieve High Resolution for the Fresh Bucket cases

- Provide Pickup Referral allocation to the agencies and obtain approvals for same

- Initiate approval for processing payout for online transfer cases

- Provide Temporary ID Card for New Joinees of Collection Agency Executive and later initiate Permanent ID Cards for the said Employees

- Initiate request for Legal Litigation of Delinquent Cases

- Defining Targets for Agency and its Executives

- Regular Monitoring Target Versus Achievements (Daily, Weekly, Monthly)

- Ensure all Repossession are done in Compliant manner

- Ensure all Audit Compliances according to the DSMG Manual and adhere to the guidelines and any Violation to be reported immediately to the Supervisor or to Management

Experience & Skills

Experience: 2-3 yrs exp in field collections from Auto finance.

Skills and Competencies:

- Good Internal & Stakeholder management

- High levels of integrity Sensitivity

- Customer orientation

- Compliance with conscience

- Collaboration

- Passion